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Warranty

Effective Date: July 1, 2016

 

Your new Acrylitec Surfaces™ solid surface installation entitles you to certain quality assurance standards as provided in this limited warranty. For more information about this warranty, contact the source from which you purchased your Acrylitec Surfaces installation or contact the Acrylitec Surfaces manufacturer, Prock Operations, Inc. (“Prock Ops”), directly by calling 800-356-8351 or by writing to:

 

     Prock Operations, Inc.

     Attn: Acrylitec Surfaces Warranty Department

     321 East Hardy

     St. James, MO 65559

 

Limited Warranty

 

The following limited warranty (the “Warranty”) applies to you, the eligible owner of a permanent installation of Acrylitec Surfaces (the “Installation”). Prock Ops, in its sole discretion, will repair or replace the Installation if it fails due to manufacturing defect (as determined by an authorized warranty service agent) during the ten (10) consecutive years after initial installation. This limited warranty applies only to Installations for normal interior use in the United States, Mexico, and Canada that (a) have been fabricated and installed in accordance with the instructions provided by Prock Ops, (b) have been used and maintained as recommended by Prock Ops, and (c) have failed due to a manufacturing defect. Instructions for maintenance and care are available at www.acrylitec.com.

 

This Warranty is void if the Installation is moved from its original location. This Warranty is non-transferable and non-assignable, provided, however, that this Warranty may be transferred in accordance with a sale of the location where the Installation is located so long as written notice is provided to Prock Ops no later than thirty (30) days prior to the date of transfer. No transfer of this Warranty shall extend the coverage period. The warranty as set forth herein is the only warranty made by Prock Ops for the Installation. No representative, dealer, or any other person, is authorized to make any warranty, representation, or promise on behalf of Prock Ops with respect to the Installation. No terms or conditions, other than those stated herein or provided by law, and no understanding, oral or written, in any way purporting to modify this Warranty shall be binding upon Prock Ops unless made in writing and signed by an authorized employee of Prock Ops.

 

The invalidity of all or a part of any of the provisions of the limited warranty shall not affect or invalidate any other provision of the limited warranty.

 

Warranty Exceptions

 

This Warranty does not cover damage caused by exterior installations, physical, chemical, or other abuse.  “Physical, chemical, or other abuse” includes any use of the Installation that is unreasonable considering the normal and expected uses of such installations in the location and includes, but is not limited to, damage from vandalism, use of improper cleaning solutions, leaving substances such as bleach or abrasive cleaners on the Installation without prompt cleaning, dropping heavy objects onto the Installation, damage from any appliances built into or stored on the Installation, or not maintaining the Installation in accordance with the recommended maintenance and care instructions provided by Prock Ops.

 

“Excessive heat” means exposure to heat of such a degree that white marks, white rings, or cracks appear on the Installation.

 

"Use in certain applications" includes any use other than those normal interior uses as fabricated and installed in accordance with the instructions provided by Prock Ops.

 

“Acts of nature” include, but are not limited to, exposure to the outdoors, weather effects, structural movement, and fire.

 

This Warranty does not cover products made by other suppliers or manufacturers. Silicone seams do not constitute part of the Installation and, accordingly, are not covered by this Warranty. This Warranty does not cover damage caused by failure of any adhesive, caulk, or other accessory or failure of any caulked or filled joint or seam. This Warranty does not cover any damage to the Installation caused by or arising out of improperly installed, used, or maintained appliances (including garbage disposals) that are either built into or stored on the Installation.

 

Warranty Disclaimers

 

EXCEPT AS PROVIDED HEREIN, PROCK OPS MAKES NO REPRESENTATIONS OR WARRANTIES IN CONNECTION WITH ACRYLITEC SURFACES, AND ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. EXCEPT AS PROVIDED HEREIN, PROCK OPS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY IN EITHER TORT OR CONTRACT FOR ANY LOSS OR DAMAGES OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE INSTALLATION, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY TO YOU.

 

How to File a Warranty Claim

 

You may obtain coverage by providing proof of the date of initial purchase. For service under this Warranty, contact the source from which you purchased the Installation or contact Prock Ops in writing, providing your name and address, a description of the nature of the defect or failure, proof of purchase (i.e., the original)  Prock Ops and its representatives in their efforts to perform their obligations under this Warranty. If your claim is covered by this Warranty, as determined by Prock Ops in its sole discretion, Prock Ops will provide, at no cost and with delivery prepaid, the appropriate Acrylitec Surfaces solid surface materials to repair or replace the failed portion of the Installation. Prock Ops will not pay for removal of the Installation or any portion thereof or for fabrication or installation of the replacement solid surface or any other costs. No replacement under this Warranty shall extend the coverage period.

 

Any replacement is limited to colors and styles of Acrylitec Surfaces solid surface sheets available at the time of replacement. Exact color and design matches may not be possible. If the original color or style is no longer available, Prock Ops has the right to substitute another Acrylitec Surfaces solid surface sheet of equal or greater value than the Installation.

 

© 2016 Prock Operations, Inc. All rights reserved. The Acrylitec Surfaces logo, Acrylitec Surfaces™ and all other trademarks, trade names, and trade designs are the property of Prock Operations, Inc. or its affiliates.